Press-sense Manager™ is a straightforward print management solution that enables you to capture and control your business flow. It combines MIS, CRM and asset management functionality to manage the job cycle at an affordable price – enabling you to take on small jobs with confidence that your profit will not be eaten up by the hassle and costs of print management.
Unlike solutions that have grown from estimation tools into management information systems (MIS), Press-Sense Manager was designed from the outset to meet the specific print management challenges faced by small commercial print houses and print-on-demand suppliers. It merges front-end CRM capabilities with back-end billing and fulfillment processes, providing an easy to use solution for managing the full business flow. Working together with Press-sense iWay, Press-sense Manager seamlessly integrates offline business flows, such as phone and walk-in orders, with your web-based front and back-end system, providing a robust solution for managing the full print business flow.
Press-sense Manager controls and manages all customer interactions. As the first comprehensive web-based system that integrates non-web-based flows into the web-based back-end print management system, it enables you to capture orders from a variety of additional sources, such as a Customer Service Representative, email, phone, fax and walk-in. This robust software solution optimizes all print business flows by dramatically reducing job handling time and eliminating the problems that can easily occur when business flow and print management are not handled in a systematic way.
Press-sense Manager was developed specifically for the on-demand print arena. It is the first solution of its kind to incorporate CRM capabilities tuned to this market's business flow. You can provide individual employees with the appropriate access privileges to locate specific customer information, manage tasks and carry out follow-up – optimizing all aspects of business process management.
Press-sense Manager centralizes information as it consolidates the functionality of three separate systems – web submission, MIS and CRM – into a single efficient operation. It significantly enhances efficiency and customer communications and also eliminates the costs typically incurred by the need to configure multiple systems and fragmented databases. Enhanced tracking capabilities make it easy to efficiently manage pre-production, production, delivery and billing.
Press-sense Manager offers complete handling of print-on-demand workflow, beginning with job entry, estimating and quoting, right through to ordering, file management, printing and delivery – all in one integrated process. It works together with iWay, Press-sense's print-on-demand workflow solution, which acts as a web submission component for print orders. Together, they make day to day management of the print-on-demand business flow more efficient than ever before.
Reduces IT and integration costs – Press-sense Manager consolidates web submission, MIS and CRM functionality into a single application, saving significant print management and overhead costs.
Enhances efficiency – Press-sense Manager bundles all the data from all types of jobs – online and offline – completely eliminating the cost and hassle of separate management systems for online and offline business flows. These advanced administration capabilities save you valuable time as you easily capture orders from varied additional sources, including emails and faxes.
Encourages higher customer satisfaction – Press-sense Manager improves customer response time and reduces the number of interactions with your customers. With an efficient management system in place, you can anticipate the needs of your customers and respond to them in a timely manner.
Simple to Use – Press-sense Manager can be controlled from any browser.